User Information Legal Enquiry Guide
How users can submit privacy, account, complaint and legal enquiries to Xerin.
Last updated: September 2026
1. Submitting an enquiry
Send legal enquiries, complaints or requests concerning your information to support@xerinmarket.com through Xerin’s designated customer-support channel. Xerin’s registered office is in Dar es Salaam, Tanzania.
2. What to include
- Your name and the contact details associated with your Xerin account
- A clear description of the request or complaint
- Relevant order, transaction, account or listing details
- Any supporting information that will help Xerin review the matter
3. Information and account requests
Users may request access to personal data, correction of inaccurate information or deletion of an account or personal information. Requests remain subject to records Xerin must retain by law or for dispute resolution.
4. Review and resolution
Xerin will handle enquiries fairly through its designated support channels. Where a dispute arises, the parties are encouraged to seek an amicable resolution before referring the matter to a competent court or an agreed alternative dispute-resolution mechanism.
