Privacy Policy
How Xerin collects, uses, protects, retains and deletes personal information.
Last updated: September 2026
1. Information we process
Xerin is committed to protecting user privacy in accordance with the Personal Data Protection Act, 2022 and other applicable laws in Tanzania.
- Names and contact details
- Payment information
- Delivery addresses
- Account and transaction records
- Website interaction and cookie data
2. Why we use personal information
We process personal information to provide our services, verify accounts, process payments, fulfil transactions, improve security and meet legal obligations.
3. Cookies
Xerin uses cookies to understand website interactions, analyse traffic, improve functionality and provide a more relevant browsing experience. Users can manage cookie preferences through their browser settings.
4. Your rights
Users may request access to their personal data, correction of inaccurate information or deletion of their information, subject to Xerin’s legal and regulatory obligations.
Account-deletion requests may be submitted through the application or customer support. Some records may be retained where required by law or needed for dispute resolution.
5. Retention and security
Personal data is retained only as long as necessary for business purposes and legal or regulatory obligations. When it is no longer required, it will be securely deleted or anonymised.
Xerin uses reasonable technical and organisational measures to protect personal information from unauthorised access, loss or misuse.
